Sending Teams Message To Any User From A Specific User From PowerAutomate

In this article, we will learn how to send teams message to any user from a specific user(service account) from Power Automate.

Scenario

This is a very specific scenario, but one of my customers wanted to send a teams message to any user from a specific account, they did not want to use the action “Post a Message as a flow bot to a user” because in this case, it displays it as Flow Bot and they wanted to start new conversation 1:1 between this account and user so that conversation can continue in the same context.

Once I explored all the actions available in Power Automate related to Teams message and found that this is not possible using default actions, I knew I had to turn to Graph API.

I found below endpoint that allows us to send messages to the user,

POST /chats/{chat-id}/messages

Reference URL – https://docs.microsoft.com/en-us/graph/api/chat-post-messages?view=graph-rest-1.0&tabs=http

So if we can see in the above endpoint it needs a chat Id as a URL parameter. And also if we look at the above documentation, this endpoint does not support application permission which is fine in my case because I always need to send from a specific account and I will use this specific account authorization.

Below is a screenshot for quick reference of the Permission table.

Now another problem to solve here is how to get a chat id between a specific user and any other users. By manually using teams on web browser using my account I could figure out that chatId is a unique id that is available in URL with any other user. So for every user one: one chat, there is a unique chat id(also known as conversationID) that can be used to send messages.

So I need to find a way to find this chat id with any user(dynamic) from my account, here my learnings from the first option to explore the team’s actions available came in handy. I could figure out that If I use action Create Chat from a specific account and I will get chatId in the reference which we can use to make a 2nd API Call.

If you look at the below action it needs the user’s email address with whom we wanted to initiate chat.

and once you run this or if you add a compose action to see the output of the above action, we can see we get conversationId which is nothing but chatId.

Now let us see how to make an actual Graph API Call. The simplest way to call the Graph API from Power Automate is using Send HTTP Request to Graph endpoint using Azure AD Authentication. But this will not work in our case because this can only be used for Application Permissions and in our case the targeted send message endpoint does not support application permissions.

For this, we would need to create an Azure AD App Registration and provide the necessary permissions. so let us see how to do that.

Create Azure AD APP and Provide necessary Permissions

Go to portal.azure.com, select Azure AD.

Once we are on the below page, select App Registrations from the left side. Select New Registration from the top.

On the below page, provide the name of the AD app, select the first option which says to access this API in this tenant only, and click on Register,

Once it is created successfully, we should see the below page. Click on API Permissions and Add a Permission.

At the below options, select Graph API.

In our case, as I said we will be using delegation permission so choose Delegated permission.

Search for text “chat” in the search box and select the below permissions and Click on Add permissions button.

We should see below permission added, We would need to allow Grant admin consent to get token from passive mode as we are supposed to get token from Power Automate.

The next step is to create a client secret which will use later, click on Certificates and secrets from the left blade, Click on New Client Secret.

Provide a description and expiration date based on your preference and click on Add. Once it is added, we can see the secret value like below, we need to make sure to copy it somewhere at this point in time else it would mask later if we move away from this page.

The next step is to get a copy of the client Id, from the left blade, click on Overview, and note the Client Id and Tenant Id as in the below screenshot.

Now we are ready with setup from the Azure AD side to call the Graph API and we have the required information which we will use in Power Automate.

Creating Power Automate

For the sake of simplicity, I will use manually triggered flow but you can do it based on your preference.

The first action was the one which we discussed before is to Create a Chat, enter the targeted user’s email address to whom we need to send a message.

The next step here is to get a user access token, so for this, we will make a POST HTTP Request to the below URL,

https://login.microsoftonline.com/<tenantid>/oauth2/v2.0/token

Refer to the below screenshot for other configurations.

In header put,

Content-Type: application/x-www-form-urlencoded

client_id=<tenantid>&[email protected]&password=<enteryourpasswordhere>
&grant_type=password&client_secret@{encodeUriComponent('yourclientsecret')}
&scope=ChatMessage.Send%20Chat.ReadWrite

{
    "type": "object",
    "properties": {
        "token_type": {
            "type": "string"
        },
        "scope": {
            "type": "string"
        },
        "expires_in": {
            "type": "integer"
        },
        "ext_expires_in": {
            "type": "integer"
        },
        "access_token": {
            "type": "string"
        },
        "refresh_token": {
            "type": "string"
        }
    }
}

https://graph.microsoft.com/v1.0/chats/@{outputs('Create_a_chat')?['body/id']}/messages

{
 "body": {
 "content": "Hello Message from Power Automate "
 }
}